Politique de remboursement

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At IronShift, we engineer our products for durability and performance. However, if you experience an issue with your Titan Core order, we are here to make it right.

1. 30-Day Defect Warranty (The "Iron-Clad" Guarantee) We stand behind the quality of our Zinc Alloy construction. If your product arrives damaged, defective, or stops working within 30 days of delivery due to a manufacturing error, we will provide a free replacement or full refund immediately.

  • No Return Required: For damaged/defective items, you do not need to ship the product back to us.

  • How to Claim: Simply email support@ironshift.tech with your Order # and a photo or video of the defect. Our team will verify the issue and process your resolution within 24 hours.

2. Hygiene & Safety Disclaimer (Non-Returnable Items) Due to health and safety regulations regarding personal audio equipment, we cannot accept returns on opened or used earbuds.

  • To protect our customers, any product that comes into contact with the ear canal is considered a "hygiene product" and is Final Sale once the safety seal is broken.

  • Please ensure the Titan Core fits your needs before opening the packaging.

3. "Change of Mind" Returns (Unopened Only) If your item is brand new, factory sealed, and unopened, we accept returns within 14 days of delivery.

  • Condition: Item must be in original shrink-wrap with no signs of tampering.

  • Shipping: The customer is responsible for return shipping costs to our Canadian facility. Shipping costs are non-refundable.

  • Restocking Fee: A 10% restocking fee may apply to cover administrative costs.

  • Please contact support for the return authorization before mailing any packages. Items sent without prior authorization will not be processed.

4. Order Cancellation We pride ourselves on our "Shift" processing speed. Orders are automatically synced to our logistics center immediately after placement.

  • You may request a cancellation within 60 minutes of purchase.

  • Once the order has entered the "Processing" phase, it cannot be cancelled as the unit is already in transit.

5. Lost or Stolen Packages If your tracking number says "Delivered" but you cannot find the package, please check your mailbox, front desk, or with neighbors.

  • IronShift is not responsible for lost or stolen packages once confirmed delivered by the carrier.

  • However, if your package is lost in transit (tracking stops updating for 15+ days), we will send a free replacement.

6. Quebec Legal Warranty For residents of Quebec, our policy does not limit your rights under the Consumer Protection Act regarding the legal warranty of quality and durability.